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Frequently asked questions!
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Are your products made in Croatia?
Are your products made in Croatia?
Yes. Every product in our shop is made in Croatia, by small producers, designers and makers from across the country, from fine food and wines to jewelry, accessories and design pieces.
Can I buy individual products, or only gift boxes?
Can I buy individual products, or only gift boxes?
Both. You can choose one of our ready-made gift boxes or shop individual products on their own.
Can I visit your shop in person?
Can I visit your shop in person?
Yes, you’ll find our concept store in Rijeka’s Old Town at Grivica 6a, open Monday–Friday 09:00–20:00, Saturday 10:00–20:00
Drop by to see the products and boxes up close.
What are the shipping costs for Croatia?
What are the shipping costs for Croatia?
All shipping costs for Croatia are estimated by the weight of the package. €6.50 for 0–2 kg, €8.50 for 2–4 kg, and €10.00 for 4–10 kg. VAT of 25% is included.
For all larger orders, please don’t hesitate to contact us directly at info@croatiainabox.com or by phone at +385 99 44 5 44 5
What is your delivery policy?
What is your delivery policy?
Estimated deliveries within Croatia are 7 working days from the day you make the payment. We will use our best efforts to ensure your order arrives within that time frame, but in case of larger orders or some other unforeseen circumstances we reserve the right to inform you of the estimated delivery as soon as the order is placed.
For ZONE 1: Slovenia, Hungary, Slovakia, Austria, Romania, Czech Republic; estimated delivery is within 6 working days.
For ZONE 2: Poland, Germany, Bulgaria, Belgium, Holland, Luxembourg; estimated delivery is within 7 working days.
All shipping costs for ZONE 1 and 2 is 19 euro per package up to 5 kg, VAT of 25% is included.
For ZONE 3: Italy, Denmark, France, Great Britain, Ireland; estimated delivery is within 8 working days.
For ZONE 4: Lithuania, Latvia, Sweden, Estonia, Spain, Portugal, Greece, Finland; estimated delivery is within 9 working days.
All shipping costs for ZONE 3 and 4 is 38 euro per package up to 5 kg, VAT of 25% is included.
For all larger orders please don’t hesitate to contact us directly at info@croatiainabox.com or telephone +385 99 44 5 44 5
Do I need to register as a Customer before shopping with you?
Do I need to register as a Customer before shopping with you?
No. You can place an order as a guest, without creating an account. If you’d like to view your order history and track your orders in one place, you can create an account at checkout or by clicking the account icon at the top of the page.
Are all the prices in euros including VAT?
Are all the prices in euros including VAT?
Yes, all the prices in our web shop are in euros including VAT of 25%.
Is there an age restriction policy when placing an order?
Is there an age restriction policy when placing an order?
Yes, if you are under the age of eighteen (18) years, you cannot place orders with Croatia in a Box. It is against the law to sell or supply intoxicating substances, such as alcohol, to persons under the age of 18 in Croatia.
Can I send an order as a gift directly to someone?
Can I send an order as a gift directly to someone?
Of course. Just enter the recipient’s address at checkout and add a personal gift message, and we’ll send it straight to them.
How do I sign in to my account?
How do I sign in to my account?
Click the account icon, enter your email address, and we’ll send you a one-time code to sign in. No password needed.
How can I track my order?
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking link. You can also follow your order status in your account.
How do I change my address or contact details?
How do I change my address or contact details?
Sign in to your account and update your details there. If your order has already been placed, contact us at info@croatiainabox.com as soon as possible.
Which payment methods do you accept?
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. All payments are processed securely through Shopify Payments.
Is it safe to pay on your website?
Is it safe to pay on your website?
Yes. All payments are encrypted and processed by Shopify Payments, which is certified to the highest industry security standard (PCI DSS Level 1). We never see or store your card details.
When will my card be charged?
When will my card be charged?
Your card is charged when you place your order.
Can I return my order?
Can I return my order?
Yes. Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
How do I withdraw from my purchase?
How do I withdraw from my purchase?
Use the Withdraw from contract button in the footer of our website or in your order confirmation email. Follow the two steps, and you’ll receive a confirmation email right away. You don’t need an account to do this.
How do I send the products back?
How do I send the products back?
After you withdraw, send the products back to us within 14 days, unused and in their original packaging, to: Croatia in a Box, Grivica 6a, 51000 Rijeka, Croatia. Return shipping costs are paid by the customer.
When will I get my refund?
When will I get my refund?
We refund the full amount, including the standard delivery cost, within 14 days of receiving your withdrawal. We may wait to send the refund until we receive the products back or you send us proof that you’ve shipped them. The refund goes to the same payment method you used.
Are there products that can’t be returned?
Are there products that can’t be returned?
Yes. For health and hygiene reasons, food and drink products cannot be returned once their seal has been opened, and perishable products cannot be returned.
What if my order arrives damaged or incorrect?
What if my order arrives damaged or incorrect?
Contact us within 48 hours of delivery at info@croatiainabox.com with a photo of the product and packaging, and we’ll replace it or refund you.