Shipping & Returns

Delivery

Estimated delivery within Croatia is 7 working days from the day you make the payment. In case of larger orders or some other unforeseen circumstances we deserve the right to inform you of the estimated delivery as soon the order is placed.

Estimated delivery outside Croatia is according to the country zones below.

Shipping costs

Croatia
Shipping costs within Croatia are based on the weight of the package.
BOX NOW parcel locker delivery: 2 € for 0–2 kg, 3 € for 2–4 kg and 4 € for 4–10 kg.
DPD home delivery: 6.5 € for 0–2 kg, 8.5 € for 2–4 kg and 10 € for 4–10 kg.
25% VAT is included.

Zone 1 and Zone 2
For ZONE 1: Slovenia, Hungary, Slovakia, Austria, Romania, Czech Republic; estimated delivery is within 6 working days.

For ZONE 2: Poland, Germany, Bulgaria, Belgium, Holland, Luxembourg; estimated delivery is within 7 working days.

All shipping costs for ZONE 1 and 2 is 19 euro per package up to 5 kg, VAT of 25% is included.

Zone 3 and Zone 4
For ZONE 3: Italy, Denmark, France, Ireland; estimated delivery is within 8 working days.

For ZONE 4: Lithuania, Latvia, Sweden, Estonia, Spain, Portugal, Greece, Finland; estimated delivery is within 9 working days.

All shipping costs for ZONE 3 and 4 is 38 euro per package up to 5 kg, VAT of 25% is included.

Zone 5
For ZONE 5: USA, Canada, Australia, New Zealand; estimated delivery is 15 to 20 days, depending on Croatian Post.

All shipping costs for ZONE 5 is 50 euro per package up to 2 kg, VAT of 25% is included.

Please note that we cannot ship food or beverages to ZONE 5. Only design products, jewelry and accessories can be shipped to these countries.

For all larger orders please don’t hesitate to contact us directly at ecolo.doo@gmail.com or telephone 00 385 (0) 993445445.

Right of withdrawal (returns)

Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. You don’t need an account to do this.

How to withdraw
Use the Withdraw from contract button in the footer of our website or in your order confirmation email. Follow the two steps, and you’ll receive a confirmation email right away.

Returning the products
You are entitled to a refund provided you return the item to us without undue delay within 14 days of the date you notify us of your cancellation. The item must be returned to us in brand new condition, with the relevant Product being exactly as it was when you received it. All Products must be packed in the original, unmarked packaging including any documentation and registration that shipped with the Product.

Return address: Croatia in a Box, Grivica 6a, 51000 Rijeka, Croatia.

The cost of returning the products is paid by the customer.

Refund
We refund the full amount, including the standard delivery cost, within 14 days of receiving your withdrawal. We may wait to send the refund until we receive the products back or you send us proof that you’ve shipped them. The refund goes to the same payment method you used.

Products that can’t be returned
For health and hygiene reasons, food and drink products cannot be returned once their seal has been opened, and perishable products cannot be returned.

Faulty products

If your item arrives faulty or you find a defect arises after delivery, please contact our Customer Service department by emailing us. Depending on the fault, you may be offered the choice of a refund or replacement of the Product (subject to availability). Return postage of faulty Products will be at Croatiainabox expense.

If you report receiving a faulty product and upon receiving it back we established that your request is unvalid or that you have handled the product in an unacceptable way, Croatiainabox deserves the right not to issues you with a refund or a replacement product.You will be charged with all applicable delivery costs.

Wrong or missing products

In case you receive a product different to the one you ordered, you have to inform us of this within 7 working days via e-mail. Return postage of the Product will be at Croatiainabox expense. You are entitled to a replacement or a full refund within 15 days when you first received the original product.

In case you don’t receive a Product you have already paid for within estimated delivery time, you have to inform us of this within 7 working days via e-mail. Croatiainabox has to determine what has happened to your delivery and inform you of the matter in writing.

All comments and reclamations must be in writing.